• Project or Program Manager for new service on-boarding, capacity expansions or other projects that involve System Engineering usage. In this role you will interact with the Business Owner to understand the characteristics, requirements, geographies, expected customers and KPIs for the new service, with the R&D organization to obtain the details regarding the architecture and dependencies and with several groups inside the Cloud Computing and Service Delivery organization to make sure the needed infrastructure is in place, the deployments in Staging and Production are done successfully, the security is assessed, the service is well documented and ready to be supported, etc.
• Business Relationship Manager at the interface between the R&D and Business teams and Operations and Delivery. In this role, you will be responsible for a number of L&C Nokia Services from delivery and transition point of view and will have to cooperate closely with the Head of R&D, Release Manager, Head of System Engineering, the System Engineer and other parties to make sure the supported services are at the expected level of operation maturity and according to the Business and customer requirements.

Key Responsibilities

• Work as a part of a service specific team to project manage design, deploy and support 24x7x365 Mobile Solutions
• Work directly with the R&D, Program and Operational teams
• Take accountability for successful end to end project delivery
• Work across business and technical teams to secure resource to ensure successful delivery
• Plan, communicate and coordinate the implementation of highly complex Mobile Solution technology projects
• Break down complex solutions into clearly defined project deliverables
• Deliver mobile solutions to multiple, global data centers on time and within budget
• Project plan all aspects of the solution including requirements gathering, testing, release mgmt, performance testing, monitoring and production readiness reviews
• Manage high quality changes to the platform infrastructure/environments in a timely/cost-effective manner according to program requirements
• Meticulous attention to detail with an appreciation for the relationship between system reliability and company success
• Ability to communicate well at all levels of the organization, tailoring communications for the audience i.e. using technical \ business terminology where appropriate
• Ability to take new releases from inception to deployment, functioning as both a technical and project lead
• Proactively manage, communicate and successfully mitigate project risks
• Ability to lead the project team to find innovative solutions to complex issues
• Ability to present and make recommendations to both technical and non-technical managers on technical issues
• Work as part of a virtual team of project managers responsible for defining and driving standards across the Service Platforms team
• Utilize SDLC and application deployment best practices to design and implement a strategy for ensuring proactive application deployment
• Consolidates complex data from multiple sources to formulate clear \ concise status reports for business managers
• Provides training to user community on systems support

• Typically 10-15 years of experience with at least 2-5 years’ experience delivering agile business solutions to the end-consumer
• Bachelors level degree in Computer Science or related field; ITIL Certification (IT Infrastructure Library)
• Experience with Service Maturity Model and Service Delivery
• Excellent Project Management Experience, preferably PMI and/or Prince2 certification
• Outstanding interpersonal and communication skills
• Experience in dealing with complex application \ system \ infrastructure \ networking dependencies
• Strong analytical and customer service skills and strong problem solving background with good organizational skills
• Strong communicator capable of interacting well with both Business and Technical personnel
• Self-motivated and take responsibility for seeing tasks through to successful completion.
• Operating systems: Strong understanding of Linux/ Solaris (optional)
• Intermediate application support experience with Unix, Networking, Mobile Technologies
• Experience of working with and managing remove teams
• Good understanding of web applications
• Fully conversant and skilled in the use of Microsoft Project, Access, Excel, PowerPoint
• Technical background in Oracle, Unix, MySQL, Windows 2000, 2003, XP, Networks, and Storage system
• Intermediate Data Center experience with Networking knowledge

Job

Information Technology

Primary Location

DE-Berlin

Organization

Location & Commerce

Schedule

Full-time

Job Level

Manager

Education Level

Bachelor’s Degree (±16 years)

Job Type

Experienced

Employee Status

Regular

Arzu Celik

Description

In Nokia’s Location & Commerce Applications sub-unit, we are looking for an experienced

program manager to support the product strategy-, user research- and design teams

throughout the product ideation- and design process. As a director of program

management you are responsible for running the operational aspects of the Application

Concept and Design unit and you help to build and maintain cross-organisational

relationships that help to establish the Application Concept and Design Office as a leading

strategic- and design function. You are able to represent team management in absence.

Contribution

The Head of-/Director of Program Manager manages large complex programs from

initiation to completion and is primarily responsible for managing the expectations of the

product teams and ensuring that delivery meets the expectations of all key stakeholders

involved. Responsibilities include working with concept and design team leads and

portfolio management to manage smooth project initiations. Senior Program Managers

also manage budgets and spending, coordinate design, research and technology staff

activities, represent product teams internally, maintain project review sites, create and

manage budgets and schedules, hire contractors as needed and help to maintain team

morale.

Responsibilities

• Helping to identify project opportunities
• Assessing project needs and scoping activities and deliverables
• Managing project teams and their growth, project resources, timelines, deliverables and budgets.
• Leveraging the knowledge and creativity of colleagues to generate robust business solutions
• Being a senior-level point of contact for internal product teams and their business/product owners
• Providing strategic direction for the engagement with product teams
• Sharing best practices across the program management domain
• Working closely with other program managers, Design, Development and Test leadership to create a successful work environment across different projects and offices (Berlin, Boston, Sunnyvale)

Required

Command of content and purpose of several functions. Can develop relevant and creative

solutions to meet current and evolving business needs. May be internally & externally

recognised, leading authority in the field.

• High degree of independence – generally influences policies, targets and budgets.
• Provides direction and sets expectations for creation of new business opportunities.
• Develops ideas and strategies for building customer relationships. Subject to conflicts and confrontation. Interactions frequently involve special skills such as negotiating.
• Ensures business unit environment which is motivating, encourages innovation and is inclusive.
• Individual contributor roles as this level typically participate in strategy planning and support or provide critical expertise in strategically important subject area.
• Knowledge basis of industry & commerce interrelationship. Will normally be an expert in area of specialty.
• Determines resource allocation. Determines an operational framework. Contributes to and influences direction, policy and strategy. Makes final decisions on operational matters. Decisions based on intuition, creativity and judgment. Typical scopes:
• Business Unit, large geography or global function. Complex combination of functions, running product or operations divisions.
• Significant strategic impact on business results through decisions. Impact is medium and long term. Decisions and actions will normally impact business results outside own unit/area.
• Experience leading multiple projects through at least one full product development cycle
• 10+ years of experience in a Senior Program Manager or equivalent role.
• Passion for user experience and a strong affinity towards design
• Excellent communication and organisational skills
• An MA/MSc in Computer Science or related technical discipline preferred

Desired

A background with hands-on experience in a secondary field such as design, software

engineering, etc. is highly desired as is experience in the field of humancomputer

interaction.

Required

• A deep understanding of the innovation process and experience in working with
• product strategy- and/or design teams are a must, as well as the following:
• Experience leading multiple projects through at least one full product development
• cycle
• Successful experience in a Director of Program Management or equivalent role.
• Passion for user experience and a strong affinity towards design
• Excellent communication and organisational skills
• A Masters degree in Computer Science or related technical discipline preferred

Desired

A background with hands-on experience in a secondary field such as design, software

engineering, etc. is highly desired as is experience in the field of human-computer

interaction.

Contact

If you are interested in this Position, apply online at: www.nokia.de/nokia/karriere

Or send an e-Mail to: ext-jan.lorentz@nokia.com

Job

Research & Development

Primary Location

DE-Berlin

Organization

Location & Commerce

Schedule

Full-time

Job Level

Director

Education Level

Master’s Degree (±18 years)

Job Type

Experienced

Employee Status

Regular

Travel

Yes, 10% of the time